Welcome on https://www.domaine-de-tappa.fr
1. THE SITE
The Domaine de Tappa offers seasonal accommodation for rent through its website (the “Website”) under the conditions defined by these general conditions of sale (the “Terms and Conditions”). These General Conditions of Sale govern the rental of accommodation offered to you on the Website. We encourage you to read these terms carefully before making any reservation to from the Website. In case of fraudulent use of your details (fraudulent copy, receiving, illegal importation, etc.), the Tappa Domain reserves the right to communicate all necessary information, including registered, to the competent services responsible for the repression of said fraud and offenses.
The accommodations offered by the Tappa Estate are only those listed on the selection of the Website, the day of your consultation of our Website, and in the limit of availability.
We post the availability of the accommodations we rent on the Website on each accommodation form. In the event that the unavailability of an accommodation is noted after the confirmation of your order by email, your order will be canceled and the funds disbursed will be reimbursed within a maximum of thirty (30) days after collection, via a re-credit of the credit card used for payment.
To book a rental, you must enter your name, first name and email address. A deposit of 30% of the amount of the rental and selected services will be required. The prices are expressed in euros (€) and include all taxes (TTC). No payment can be made in cash or checks.
After entering your details and bank payment information, in this case only by credit card necessarily equipped with 3DS, you must click on the button “I confirm my order” to confirm and make your reservation. Only persons with legal capacity to enter into legally binding contracts are authorized by the Tappa Estate. As a result, the Services offered by the Site may only be used by persons 18 years of age and over.
In accordance with the provisions of Articles 1366 to 1367 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, made for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is reminded that the validation of your reservation constitutes an electronic signature that has the same value as a handwritten signature.
Once you have placed your order, we will send you, in the best delays, a confirmation message. The confirmation message will be sent via the Site Internet after the disbursement of the deposit. The lease concluded between the parties to this deed can in no way benefit even partially to third parties, natural or legal persons, unless written agreement of the owner.
Any breach of this last paragraph could result in the immediate termination of the lease to the fault of the tenant, the proceeds of the lease remaining permanently acquired from the owner. Likewise, under no circumstances may the Tappa estate be held liable for the use of its rentals by third parties or for purposes other than tourism.
4. PRICE AND PAYMENT
All prices are indicated in euros and are indicated all French taxes included (French VAT and other applicable taxes) unless otherwise stated.
The price you are billed is the price indicated on the order confirmation that we send you by email. Payment for the order is made by credit card only. Any payment is done immediately on the Internet.
When paying the deposit, a deposit not levied in the amount of 2500 euros is required. This deposit will be used in case of degradation of the rental.
5. ARRIVAL, STATE SITUATION, USE OF RENTAL
The tenant must appear on the specified day at 14H00. In case of late or delayed arrival, the tenant must notify the owner.
An inventory is established in common and signed by the tenant and the owner or his representative at the arrival and departure of the rental. This inventory is the only reference in case of litigation concerning the inventory. The state of cleanliness of the rental on arrival of the tenant must be noted in the inventory. The cleaning of the premises is the responsibility of the tenant during the rental period and before his departure, unless he subscribes to the service “Housekeeping”.
The tenant must ensure the peacefulness of the rental and use it according to the destination of the place.
The rental is established for a maximum capacity of people. If the number of tenants exceeds the capacity, the owner can refuse the additional persons. Any modification or rupture of the hiring will be considered on the initiative of the customer.
The Domaine de Tappa specifies whether or not the tenant can stay with a pet. In case of non-compliance with this clause, the owner may refuse the stay: no refund will be made.
When booking, the customer is required to indicate the number of pets that will accompany it. If necessary, a descriptive card will be sent to the client. It will specify the supplements of possible tariffs to envisage (animal tariff, supplement surety, supplement of the cleaning fee …). Pet-specific terms of stay may be specified by the owner in an internal policy posted in the accommodation.
The tenant is responsible for all damages arising from him. It is required to be insured by a resort type insurance contract for these various risks.
7. PAYMENT OF CHARGES
At the end of the stay, the tenant must pay to the owner, the charges not included in the price. Their amount is based on the calculation base mentioned in the description of these expenses. Proof will be given by the owner.
8. RIGHT OF WITHDRAWAL
You have the possibility to cancel your reservation up to 7 days before your arrival, by contacting the customer service by email via the contact form. After this period, the balance of your reservation will be debited from the credit card used for payment. If the rental is shortened, the price of the rental remains acquired to the owner. There will be no refund.
9. EFFECTS OF WITHDRAWAL
We will refund the payment we have received from you by no later than seven (7) days from the date we are notified of your withdrawal request. We will use the same method of payment that you used during your initial order. In any case, this refund will not cause additional costs for you.
10. OUR LIABILITY – GUARANTEES
We are committed to providing all the care in use in the profession for the implementation of the service offered to the client. Nevertheless, our responsibility can not be in the event of delay or breach of our contractual obligations if the delay or failure is due to a cause outside our control: fortuitous event or case of force as defined by French law, that is to say, for the latter, the criteria exteriority, unpredictability and irresistibility.
Marketing only summer rentals, the Tappa area is committed to presenting accommodation in the most realistic way possible on the Website, through visuals and a detailed description of their amenities. However, we will not be held liable for minor differences between, on the one hand, the pictures presenting the articles and the texts posted on the Website and, on the other hand, the accommodations actually rented.
11. PROTECTION OF PERSONAL DATA
Please consult the page here.
12. FORCE MAJEURE
No party shall be liable for the total or partial non-performance of its obligations under these General Conditions of Sale, if this non-performance is caused by an event constituting force majeure.
Will be considered as force majeure events meeting the criteria laid down by the case-law of the Second Civil Chamber of the Court of Cassation, that is, the criteria of externality, unpredictability and irresistibility.
The party wishing to invoke an event constituting force majeure must notify the other party within five (5) business days of the occurrence or threat thereof event. We will need to work together as soon as possible to determine together the terms of execution of the order during the duration of the case of force major.
Beyond one (1) month of interruption due to force majeure, the domain of Tappa may not not honor the order, to charge for us to refund you if necessary.
13. APPLICABLE LAW
These General Conditions of Sale are subject to French law, and the Vienna Convention on Contracts for the International Sale of goods is expressly excluded.
In case of dispute and in order to find an amicable solution, you can in the first place to contact our customer service, by mail via the contact form If despite our efforts to quickly process your claim, you do not get satisfaction within one (1) calendar month of receipt of the said claim, if you are a consumer as this term is defined in the introductory article of the consumer code, you have the opportunity to seize the e-commerce mediator from the FEVAD:
● By post to: FEVAD e-commerce Mediator, 60 rue la Boétie – 75008 Paris
● Or via the online form on the website: http://www.mediateurfevad.fr/
For more information, you can always refer to the information page on the claims and remedies of the site of the mediator: http://www.mediateurfevad.fr/
In the absence of amicable solution, the French courts will be competent to know everything dispute.
14. MODIFICATION OF THE SERVICE OR TERMS AND CONDITIONS OF SALE
We reserve the right to make changes to our Site at any time The Internet, our procedures, and our terms and conditions, including these Terms of Sales.
You are subject to the terms and conditions, procedures and General Terms and Conditions in effect when you book us a unless a change in these terms and conditions, or these Conditions General Conditions of Sale is required by an administrative or governmental authority (in this case, this change may apply to previous orders that you have made).
In case of changes to our Terms and Conditions after booking a rental, an email will be sent informing you of these changes. If one of the stipulations of these General Conditions of Sale is deemed invalid, void or inapplicable, whatever the reason, this stipulation will be deemed divisible and will not affect the validity and effectiveness of the remaining stipulations, which will thus their strength and their reach.
If you breach these Terms and Conditions and we do not engage action, we would always be entitled to use our rights and remedies in all other situations where you would violate these Terms and Conditions.